Efficiency, banking-style

A mere two months, multiple forms, one reminder to the bank manager, and a personal guarantee later, I yesterday received the credit card that I asked for when opening the bank account.

A mere day later, I received the credit card statement showing I’d been charged the annual fee for the card before I’d even received it.

A mere phone call, one warning that I was being recorded for “training porpoises”, two times on hold, and two conversations later, I now have the charge cancelled since, as a ’startup’ customer, I shouldn’t have been charged it in the first place.